Forced Air Performance

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Technical Assistance / Customer Service

We are happy to help you with any questions you may have about our products. Technical Assistance & Customer Service is available 9:00AM to 5:00PM (Mountain Time) Monday through Friday. Phone (801) 619-1569

Shipping Policy

Forced Air Performance recommends that you do not rush the installation of any of our products. Please understand that we offer products that provide radical improvements in performance and correct installation is critical. You should always allow plenty of time for installation and product delivery.

In the event that you must disregard our advice and expedite an order utilizing Air Freight or other means of expedited delivery, Forced Air Performance WILL NOT be held responsible for any kind of delay or costs involved. Potential delays include, but are not limited to Freight Damage, Freight Delays, Incorrect product, DOA (Dead on Arrival) Parts, or Missing Product. Expedited orders are given special attention and every attempt is made to ship same day. This type of exception based order processing can lead to errors. Forced Air Performance may, at its own discretion, pay GROUND freight (never air freight) to remedy an error. Expedited freight charges for additional or replacement parts for any reason are always the customer’s responsibility. PLEASE consider these facts before selecting Air Freight or other means of expedited delivery.

Basically – What this means is if we screw up your order or the shipping company screws up we will NOT be overnighting yours parts to meet a deadline. Most orders are shipped the same day or the next day for all in stock items. Most items are in stock. All orders are shipped UPS (Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver, or Next Day Air) or Truck freight on larger items. Truck fright must be delivered to a commercial address. Shipping Cutoff for orders is 2:30PM. No order may be shipped after that time and will typically be shipped the next business day. All shipping and handling charges are non-refundable. No Exceptions. Any orders that include a mix of in stock and backordered items will be shipped partial (additional freight charges will apply on partial orders). A request for complete shipment may be made. We ship worldwide. Please call us for freight rates. The total shipping charges are calculated based on the shipping zip code your order be shipped to, the size, and the total weight of all the items in your order. Shipment of all products shall be shipped from Forced Air Performance, Inc., unless otherwise indicated. In the event of damage, delay, or loss due to the mishandling in transportation, purchaser shall deal directly with the common freight carrier. Purchaser shall instruct Forced Air Performance with shipping instructions. If no specific instructions are given, Forced Air Performance will select the most reasonable shipping method to ensure the on time delivery, with reasonable freight cost. Forced Air Performance, Inc. is not liable for delay or any freight charge of shipment due to the absence of shipping instruction from purchaser.

A restocking fee of 20% or $20(whichever is larger) in addition to the Shipping and handling charges will be applied to any package(s) refused at the time of delivery as it is considered a return.

Methods of Payment

Payment can be made by Visa, MasterCard, Cashiers Check or Money Order. Please do not send cash.

If you are using a credit card as your form of payment, you must use the address where your credit card statements are sent or the shipping address must be verified with the credit card issuer. If for any reason the information you provide for credit card payment is incorrect, we will contact you using the phone number provided and notify you of the situation. If we are not able to contact you within 72 hours or the phone number is invalid, the order will be deleted. Forced Air Performance, Inc. will never provide a cash refund to the customer on a credit card order.

Back Orders

Although we make every effort to ship your product the same day, sometimes an item will be in short supply. Should this occur, we will notify you either by e-mail or phone that your product cannot be shipped in a timely manner. We will do our best to expedite your order and/or provide you with and estimated time of delivery. No charges will be made to your credit card until the product is shipped (special orders excluded).

Refused Shipments

If you order merchandise, change your mind, and refuse the package, Forced Air Performance, Inc. will charge a 20% (or $20 which ever is more) restocking fee plus freight (both ways). These charges are the purchaser’s responsibility. Please refer to the Forced Air Performance "Return Policy" for returning items.

Return and Cancellation Policy

Forced Air Performance offers you a 30-day return period from the date of shipment; SPECIAL ORDER ITEMS EXCLUDED. A restocking fee of 20% may apply (at MPI's sole discretion). Contact our Sales Department to process a return. Do not return an item without receiving an RA number from FAP. We specify that the product has not been installed or damaged, does not have missing components, and that the manufacturer's documentation is intact and must be in the original packaging. We will not accept C.O.D. packages. Products, which are not in like new condition, will be charged a restocking fee at the discretion of our company. Credit will be issued for the products only. Shipping charges will not be refunded. Should your order arrive damaged, contact your local UPS office or appropriate delivery company within 48 hours of delivery for a claim replacement to be accepted. If you experience a problem with the freight company handling your claim, please contact our sales office for assistance. There will be a 1.5% finance charge per month on all past due invoices and a $20 service charge per returned check. Customer hereby agrees to pay all collection costs including attorney’s fees and court costs if such are required. In all cases labor is non-returnable and non-refundable. Special orders are non refundable.

When a refund is applicable, credit card purchases will result in the return credit being applied to the same card used for the original purchase. A Forced Air Performance, Inc. check will be issued for refunds to sales where the original payment was made by check or money order.

Warranties

Warranty on products and parts produced by Forced Air Performance, Inc. varies. Please contact FAP for warranty coverage on a particular item. Most items are covered by a one-year material/workmanship guarantee. Forced Air Performance, Inc. assumes no responsibility for the use, misuse or application by the user. Forced Air Performance will not be held liable for injuries incurred as a result of any of its products or other parts these products may affect.

Forced Air Performance, Inc. warranties defects in materials or workmanship of all parts and service sold, but provides no warranty, whether oral, written, express or implied, except as follows:

The warranty (if any exists) of any item purchased from Forced Air Performance, Inc., begins on the original invoice date, and the returned items must be received by our Returns Department 15 days before warranty expires. The warranty for items not manufactured by Forced Air Performance, Inc. is determined by the manufacturer of each product. The warranty period will be based on original purchase date, with exceptions as listed herein, described in the manufacturer's documentation included with the product or on the invoice. If the replacement part is in stock, Forced Air Performance will replace the part with a new part. If the replacement part is not in stock, Forced Air Performance will send the warranted part to the manufacturer for repair, exchange, or credit at no charge, but makes no representation or warranty beyond the manufacturer's warranty. Forced Air Performance provides absolutely no warranty, and accepts no return or upgrade, for any returned items without the original invoice. This warranty is void at Forced Air Performance’s discretion on any products that are abused, mishandled, or altered.

Damaged Merchandise

Before we ship, products are inspected for damage and repacked to make sure they arrive at your door safely. Claims for damage during shipment must be made by you to the delivering carrier within 48 hours of receipt. Also notify us of the problem and we will make arrangements to replace the damaged item.

Legal Disclaimer

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers’ warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

Scope of this Agreement

This agreement covers all materials in which the customer may hereafter acquire at any time from the supplier. This contract constitutes the entire agreement with the supplier. No waivers or modifications shall be valid unless the same are in writing and executed by the parties thereto. This contract shall apply and accrue to the benefit of -- and be binding upon -- the heirs, executors, administrators, successors, and assigns of the respective parties.

Litigation

In the event of litigation arising out of either this agreement or any consumer-purchase at Forced Air Performance, Inc., Forced Air Performance shall be entitled to reasonable costs and expenses incurred pursuant to the aforementioned litigation including, but not limited to, attorney’s fees.

Forum Selection Clause: All litigation, disputes, conflict of laws, and etcetera, arising out of any purchase transaction with Forced Air Performance, Inc. shall be governed by the laws of the State of Utah and shall be litigated within the forum of the State of Utah.

Receipt and Acceptance of Agreement

Acceptance of goods from Forced Air Performance, Inc. manifests the customer’s acknowledgment of receipt and acceptance of this agreement and its execution at time of purchase.

Contact Toll Free (888) 649-4609

Local (801) 619-1569

Fax (801) 816-0463

UPS 12379 So. 265 W, Unit B

Draper, UTAH 84020

US Mail

1192 East Draper Pkwy, #1000

Draper, UTAH 84020

Forced Air Performance Hours: Mon-Fri 9AM to 5PM MST